About the Federal Universal Service Fund

The Federal Universal Service Fund (FUSF) is a U.S. government-administered program to subsidize telecommunications services and broadband in rural and high-cost areas, for low-income consumers, and for schools, libraries and healthcare facilities. The Federal Communications Commission (FCC) requires all telecommunications providers, including audio conferencing providers, to contribute into the fund based on a percentage of collected revenues.

Each quarter, the FCC updates the percentage revenue contribution factor, which ranged from 16.7% to 20.1% during 2017 and 2018, averaging 18.2%. The current contribution factor can be found here.

All per-minute usage charges associated with telephone dial-in access (both domestic and international) are subject to FUSF fees, which are added to your TurboBridge invoice. TurboBridge does not keep nor profit from any portion of the FUSF fee you pay, nor does it receive any FUSF subsidies for the services it provides.

For more information on the Federal Universal Service Fund, visit the Universal Service Administrative Company website.

Frequently-Asked Questions on FUSF

Are all TurboBridge charges subject to FUSF?

No. Only charges associated with Toll Access and Toll-Free Access are subject to FUSF fees. Direct connections via the Internet are exempt, so the FUSF surcharge does not apply to any charges for TurboBridge WebCall Access, SIP Access, or Skype Access.

Do non-U.S. customers have to pay FUSF fees?

Yes. FUSF obligations are not based on the location of the subscriber, but rather on TurboBridge's designation as a U.S. telecommunications provider.

Are charitable or religious groups exempt from FUSF fees?

No. These are defined as "government fees", not "taxes", and therefore are not subject to exemptions. FUSF fees apply to all subscribers regardless of non-profit or group status.

Are all conference providers required to charge FUSF fees?

All conference providers offering dial-in audio conferencing using U.S. telecommunications networks must pay into the Federal Universal Service Fund based on a percentage of collected revenues. No phone company is required to collect FUSF fees from their subscribers, though in practice, nearly all conference providers and phone companies charge FUSF fees to their paying subscribers, as they do for most taxes and other government-mandated fees.